This solution expedites issue resolution by eliminating manual entry and maintenance of your ConnectWise ® tickets generated due to alarms and events from CA Unified Infrastructure Management (CA UIM). It provides two-way integration between ConnectWise® and CA UIM. ConnectWise ® tickets are automatically updated once when the corresponding alarm in CA UIM is closed and vice versa. As a result your relevant technician is able to take corrective actions immediately versus waiting for the ticket to be updated manually.
The solution triggers automatic ticket creation, updates and closing within ConnectWise® help desk software. Key capabilities that boost staff productivity and speed issue resolution include:
- Automatic opening of tickets in ConnectWise®.
- Automatic closing of alarms in CA UIM when the corresponding ConnectWise® ticket has been closed
- Automatic closing/updating of ConnectWise® ticket when the corresponding CA UIM alarm is closed
- A ticket can be automatically assigned to a specified user to take corrective action.
UIM Product Download
This products requires CA Unified Infrastructure Management (UIM) software and you must have authorized access to the CA UIM Customer Support Portal in order to download the software probe; and you must order the software from this Marketplace to receive the required license key.
License Key Related
A 30 day License Key will be emailed to the Technical Contact upon checkout and a permanent License Key will be emailed within 3 business days.
CA Technologies, Inc.
One CA Plaza
Islandia, NY 11749