CA Service Desk

CA Service Desk

CA Technologies, Inc.
Monitor web engine statistics of CA Service Desk


This is a epagent plugin for monitoring web engine statistics for CA Service Desk. Metrics created for each web engine:

+ Cumulative sessions so far
+ Most sessions at a time
+ Currently active sessions 


Issue Tracker

CA Service Desk Issue Tracker



This document and associated tools are made available from CA Technologies as examples and provided at no charge as a courtesy to the CA APM Community at large. This resource may require modification for use in your environment. However, please note that this resource is not supported by CA Technologies, and inclusion in this site should not be construed to be an endorsement or recommendation by CA Technologies. These utilities are not covered by the CA Technologies software license agreement and there is no explicit or implied warranty from CA Technologies. They can be used and distributed freely amongst the CA APM Community, but not sold. As such, they are unsupported software, provided as is without warranty of any kind, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. CA Technologies does not warrant that this resource will meet your requirements or that the operation of the resource will be uninterrupted or error free or that any defects will be corrected. The use of this resource implies that you understand and agree to the terms listed herein.

Although these utilities are unsupported, please let us know if you have any problems or questions by adding a comment to the Issue Tracker (see above) , so that the Author(s) may attempt to address the issue or question.

Unless explicitly stated otherwise this extension is only supported on the same platforms as the APM core agent. See APM Compatibility Guide.


System Requirements

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License Option

License Type Term Price includes Maintenance & Support
Perpetual No No; Requires Maintenance License
Maintenance Yes Yes; Maintenance License is 20% of Perpetual License.
Subscription Yes Yes
SaaS Yes Yes
Trial Yes Yes