CA Service Desk Manager (CA SDM) is a versatile and comprehensive IT service support solution, designed to help deliver superior end-user support, and request, incident, problem, and knowledge management processes.
This course provides you with the skills and knowledge needed to correctly and efficiently extract, transform and load data. This course delivers use of pdm utilities to manage your CA SDM database, identifies database interface, table and field names, and details how to extract records, dereference data, backup and restore tables, import data and import discovered assets in CA SDM. In this course, you will learn how to efficiently navigate through CA SDM and promptly handle a change order. By doing so, you can minimize the impact to the organization of any related incidents that might arise on the implementation of the change.
Keywords: SDM, 33SVD30280
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