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CA Service Desk Manager (CA SDM) is a versatile and comprehensive IT service support solution designed to help deliver superior end-user support and request, incident, problem, and knowledge management processes. CA Process Automation is a stand-alone CA Technologies product that automates tasks and manages user interactions, such as approvals and notifications, for compliance and accuracy within production environments. By integrating CA SDM and CA Process Automation, you can leverage the benefits of CA Process Automation workflow capabilities from key points in
This course provides a solid foundation in CA SDM IT process automation, enabling repeatable and extensible automation that maximizes business efficiencies across departments, and integrates and optimizes IT operations.
This class consists of 13 hours of SELF-DIRECTED learning including lab activities. CA SDM 14.1 & CA PAM 4.3.
Keywords: SDM PAM 4.3, 33SVD3027S
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