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One of the key challenges in an IT organization is the provisioning of cost-effective and high-quality IT service support. CA Service Desk Manager 17.0 (CA SDM) offers you an enterprise-class support system that helps you do just that by providing visibility into the IT infrastructure — to quickly identify and resolve issues — before they disrupt vital business operations. However, there is always a need to extend the product to embrace the unique aspects of your operation.
To that end, this course will instruct you in the broad spectrum of approaches to modify CA SDM to meet your unique needs: end-user personalization, system-wide configuration, and tool-based modification. On completion of this course, you will be prepared to modify CA SDM to match your business needs. This new skill will help to maximize your efficiency, improve productivity, and ensure that no matter how your business changes, you will be able to adapt CA SDM to better serve you and your organization.
This class consists of 13 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM , 33SVD3026S
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