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In today’s complex business environment, IT services costs are being cut, but service quality must still improve. When issues arise, you need to be able to solve them as efficiently as possible. CA Service Desk Manager 17.0 (CA SDM) provides you with what you need to achieve this. A vital part of the solution is the ability to report on issues that arise to isolate problems.
CA SDM integrates with CA Business Intelligence JasperReports® Server - 6.2.0 (CABI 6.2), which is built around the TIBCO Jaspersoft JasperReports Server 6.2.0. In this course, you will discover how to manage the reporting environment by identifying the architecture, components, and basic functions of CABI 6.2.0. You will understand the reporting options available to you for creating and managing reports and dashboards. You will also navigate the UI, manage users using role-based security, run and schedule reports, and troubleshoot reporting.
This class consists of 3.5 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM , 33SVD3025S
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