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In today’s complex business environment, IT services costs are being cut but service quality must still improve. When issues arise, you need to solve them as efficiently as possible. CA Service Desk Manager 17.0 (CA SDM) provides you with what you need to achieve this. A vital part of the solution is the ability to report on issues that arise to isolate problems.
CA SDM integrates with CA Business Intelligence, a web-based reporting component that packages SAP BusinessObjects Enterprise and its associated tools including Web Intelligence. In this course, you will discover how to create, format, and share Web Intelligence reports to meet your ad hoc reporting needs. By building these reports, your organization can analyze and present vital information that is required for effective enterprise IT management.
This class consists of 6.5 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM WEBI, 33SVD3024S
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