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In today’s complex business environment, IT services costs are being cut but service quality must still improve. When issues arise, you need to solve them as efficiently as possible. CA Service Desk Manager 17.0 (CA SDM) provides you with what you need to achieve this. A vital part of the solution is the ability to report on issues that arise to isolate problems.
CA SDM integrates with CA Business Intelligence (CABI), a web-based reporting component that packages SAP BusinessObjects Enterprise and its associated tools. In this course, you will discover how to manage the reporting environment using CABI security and the Central Management Console (CMC). You will explore how to set up and manage users, groups, access rights, and data partition security for reporting. By creating a custom derived universe and integrating the reports into the CA SDM Web interface, your organization can manage the reporting environment for effective enterprise IT management.
This class consists of 6.5 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM, 33SVD3023S
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