CA Service Desk Manager 17.0 (CA SDM) is a versatile and comprehensive IT service support solution, designed to help deliver superior end-user support, and request, incident, problem, and knowledge management processes.
This course provides you with the skills and knowledge needed to correctly and efficiently build stored queries for the scoreboard. This course will identify uses of stored queries and give you comprehensive, step-by-step instructions on how to create stored queries for the scoreboard as well as how to create time-based stored queries.
Keywords: SDM, 33SVD30220
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