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CA Service Desk Manager 17.1: Cumulative Differences 200

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CA Service Desk Manager 17.1: Cumulative Differences 200

Course ID:

33SVD20980

Course Type:

WBT

Product:

SERVICE DESK MANAGER

Length:

1.50 hrs.

Description

CA Service Desk Manager (CA SDM) captures FAQs, workarounds for incidents, and known errors. It also provides forums for discussion and stores and publishes information for reuse. In these ways, CA SDM exponentially improves the ability of your service desk to transform information to knowledge and act smarter and faster, and at a lower cost. The course will enable you to understand the key features and values of recent CA SDM releases over the past several years. After this course, you will be able to describe the capabilities and value provided in the most recent releases of CA SDM. You will also be able to make an informed decision about upgrading to a more current version of CA SDM. Finally, you will understand the CA Technologies service management product strategy and market trends.

Keywords:CA Service Desk Manager, CA SDM, CA Service Management, CA SM, What's New in CA SDM, SDM

FULL COURSE DESCRIPTION
English
Start Time Location Language Price Action
Self Paced Online English (United States)  $0.00