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CA Service Desk Manager (CA SDM) provides a 360-degree view into your IT services and enables you to prevent service disruptions and better manage change risks. The CA SDM CA Support Automation feature helps you to remotely fix requests and incidents quickly and cost-effectively by providing proven resolution tools and techniques to identify, diagnose, and resolve difficulties before they affect vital business processes.
This course is designed to show you how to use CA Support Automation to remotely address service desk issues effectively and efficiently.
This class consists of 6.5 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM, 33SVD2087S
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