Service operation processes associated with day-to-day support activities need to deliver and manage services at agreed levels to end users. CA Service Desk Manager (CA SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, and request, incident, problem, and knowledge management processes with simplified change and configuration management.
Change management is a key part of the service transition processes associated with developing and improving capabilities for the transition of new and modified services to completion. It ensures that standardized methods and procedures are used for the efficient and prompt handling of all changes to minimize the impact of any related incidences that might arise on implementation.
In this course, you will learn how to efficiently navigate through CA SDM and promptly handle a change order. By doing so, you can minimize the impact to the organization of any related incidents that might arise on the implementation of the change.
This class consists of 6.5 hours of SELF-DIRECTED learning including lab activities.
Keywords: SDM , 33SVD2082S caworldlab
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