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CA Service Desk Manager 17.0: Configuring Incident and Problem Management 200 Dynamic Lab Bundle

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CA Service Desk Manager 17.0: Configuring Incident and Problem Management 200 Dynamic Lab Bundle

Course ID:

33SVD2081S

Course Type:

Bundle

Product:

SERVICE DESK MANAGER

Length:

6.50 hrs.

Description

**AFTER COMPLETING REGISTRATION, PLEASE BE SURE TO CHECK YOUR EMAIL FOR LAB ACCESS INFORMATION** Service operation processes associated with day-to-day support activities need to deliver and manage services at agreed levels to end users. CA Service Desk Manager (CA SDM) is a versatile, comprehensive IT service support solution designed to help you deliver superior end-user support, and request, incident, problem, and knowledge management processes with simplified change and configuration management. Incident management restores normal service operation as quickly as possible and minimizes the adverse impact on business operations. Problem management prevents problems and incidents, helps to eliminate repeating incidents, and minimizes the impact of incidents that cannot be prevented. In this course, you will be taught to efficiently navigate through CA SDM and determine the quickest path to an effective resolution of incidents and problems. By doing so, you can minimize the adverse impact on the business operations and reduce downtime. During the training, you are given a real-life scenario and provided with overviews, best practices, and hands-on dynamic labs. This class consists of 6.5 hours of SELF-DIRECTED learning including lab activities

Keywords: 33SVD2081S, SDM

FULL COURSE DESCRIPTION
English
Start Time Location Language Price Action
Self Paced Online English (United States)  $650.00