One of the key challenges in an IT organization is the provisioning of cost-effective and high-quality IT service support. CA Service Desk Manager 17.0 (CA SDM) offers you an enterprise-class support system that helps you do just that by providing visibility into the IT infrastructure before they disrupt vital business operations.
CA SDM provides L1 analysts with a new xFlow Analyst Interface to further enhance their effectiveness to organize, create, and resolve tickets. In this course, you will become familiar with new features of this interface with the aim to help you more quickly organize, create, update, and resolve issues.
Keywords: SDM, 33SVD20800
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