The trending feature “Insights” of CA Service Management 17.1 enables decision makers with self-service analysis capability. You can save the information as a report, display it as a dashboard, and share it in different formats.
This course will help you build knowledge on Insights and its components. It explains the configuration and report generation process of Insights. The course comes with multiple demonstrations highlighting the creation of Ad Hoc views, reports, and dashboards. It also covers essential troubleshooting techniques and common frequently asked questions about Insights.
Keywords: ITSM, CA Service Management, Insights, Decision Making, CA SDM, Service Desk Manager
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