The CA Service Management solution brings together an exceptional combination of interrelated process, function, and expertise that is targeted at enabling you with the full breadth of service management processes. This solution includes a number of components including CA Service Desk Manager (CA SDM), common components, CA Service Catalog, and CA IT Asset Management (CA ITAM).
This course is designed to give you a high level understanding of how CA Service Management solution can help optimize the managing of your services, support, assets, contracts, software licenses, and more.
Keywords:CA Service Management, CA Service Desk, Service Management, ITAM, SM Solution, Catalog
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