Given the magnitude of investment in IT and its critical role in an organization’s success, demand for IT transparency and accountability has escalated accordingly. CA Service Catalog enables you to run IT as a business and efficiently deliver IT services. It simplifies your administration and management of IT services by automating service requests and subscriptions by users and customers.
This training content provides hands-on comprehensive service design skills. It covers service offering planning and building, form design, request SLAs, automation, and localization. This content will help you efficiently perform installation design tasks using CA Service Catalog to meet business requirements, communicate value, and professionally govern your processes.
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