Organizations need the ability to define a service catalog and measurement metrics, establish contractual obligations and performance targets, and monitor performance against these targets in real time. They need to take action based on this performance data and collaboratively report performance to the service provider and consumer. CA Business Service Insight (BSI) is the leading Service Level Management (SLM) solution that automates, activates, and accelerates the management, monitoring, and reporting of all Service Level Agreements (SLAs) and service delivery for enterprises and service providers. This course for CA Business Service Insight 8.3 covers the new features and enhancements for this new release. Topics include an overview of enhancement requests, installation, quality improvements, and new BSI tools.
Keywords: 33BSI20360 BSI
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